» Published on Tue, 20 Jan 2026 10:05:00 +0000

• Post-Mortem

  The degraded service of the Games Hub in the US region was caused by updates in an underlying database engine version that caused a particular workload to become non-performant. This workload has been stabilised with the database provider and our team is following up with them to ensure such updates do not happen automatically going forward.

  Our team also rolled out optimizations to the query performance of the affected workload and have confirmed this has had a positive impact on query execution time. This update was performed to ensure that in the case of reduced service capacity with the database provider, there is sufficient head-room available for the Games Hub service to function as expected.

  » Updated Tue, 20 Jan 2026 12:11:00 +0000

• Resolved

  We have stabilized the performance and game performance is back within normal parameters again. The team is continuing to monitor to ensure we do not encounter further issues.

  » Updated Tue, 20 Jan 2026 10:57:00 +0000

• Update

  The team has identified an issue with an underlying service provider. We are working with this provider to minimize impact and restore full service.

  » Updated Tue, 20 Jan 2026 10:46:00 +0000

• Investigating

  We are experiencing intermittent issues in our games hub in the US region. Our engineers are currently investigating the issue.

  » Updated Tue, 20 Jan 2026 10:05:00 +0000