» Published on Tue, 23 Feb 2021 10:49:00 +0000

• Resolved

  The operations team have restored the ability to modify profile attributes, now that the underlying issue in data storage has been mitigated, so data resilience is not compromised.

  There has been no effect to data stored in the platform, and the team are continuing to closely monitor the behaviour of profile attributes.

  Thanks for your patience and understanding for this unusual step, while this was being resolved.

  » Updated Thu, 04 Mar 2021 12:41:00 +0000

• Update

  Work to implement the mitigation is almost complete and we expect to re-enable the ability to modify profile attributes soon.

  » Updated Wed, 03 Mar 2021 13:13:00 +0000

• Update

  Progress is continuing to mitigate the underlying issue in our storage platform.

  » Updated Mon, 01 Mar 2021 14:38:00 +0000

• Update

  Operations and engineering teams are continuing to work to restore profile attribute modification. A further update will be posted on Monday.

  » Updated Fri, 26 Feb 2021 16:46:00 +0000

• Update

  Work to restore profile attribute modification is ongoing and remains our top priority.

  » Updated Thu, 25 Feb 2021 13:30:00 +0000

• In Progress

  Affected: EU-1, EU-4, US-1

  Our operations team has identified an issue that was affecting the data resilience within project databases.

  As a preventative measure, we have taken the unprecedented decision to temporarily restrict the ability to add, delete, edit and index profile attributes as a short-term mitigation.

  The Xtremepush team is working on application updates to mitigate to the issue in our vendor's data storage system and safely restore the ability to add, delete, edit and index profile attributes. This work is top priority and will be released as soon as it has gone through the full testing process.

  » Updated Tue, 23 Feb 2021 10:49:00 +0000