» Published on Tue, 23 Feb 2021 19:30:00 +0000

• Post-Mortem

  The issue with the job distribution had minimal impact on most campaign sends, causing a short delay which was recovered once full service was restored.

  Some customers experienced issues triggering campaigns, shown as errors for trigger API requests.

  » Updated Wed, 24 Feb 2021 12:30:00 +0000

• Resolved

  Normal operation has been restored, and engineers are monitoring.

  » Updated Tue, 23 Feb 2021 20:20:00 +0000

• In Progress

  Engineers have identified an issue with one of the servers responsible for distributing campaign send tasks, and are working to mitigate the impact.

  » Updated Tue, 23 Feb 2021 20:00:00 +0000

• Investigating

  Affected: EU-1

  We are aware of an issue processing campaign sends. Engineers are investigating.

  » Updated Tue, 23 Feb 2021 19:30:00 +0000