» Published on Tue, 23 Dec 2025 05:03:00 +0000

• Post-Mortem

  The on-call engineering team was alerted to an intermittent spike in errors in the EU Multi-tenant environment at 04:00 UTC. This progressed to intermittent Dashboard inaccessibility at 04:26 UTC. Working through the incident the team identified an anomaly with the databases underpinning the environment and performed mitigations to restore service. Full operations resumed at 05:41 UTC.

  During this incident, customers experienced intermittent increases in error rates on all API endpoints, dashboard inaccessibility, and campaign delays and failures. All issues have been resolved as of 05:41 UTC.

  » Updated Tue, 23 Dec 2025 06:44:00 +0000

• Resolved

  The environment has been stabilised and full service has been restored. The team will continue to monitor the environment but no further issues are expected.

  » Updated Tue, 23 Dec 2025 05:41:00 +0000

• Update

  The team have isolated an anomaly with the databases underpinning the environment and are working to stabilise fully. The volume of errors has already been reduced by mitigation steps performed.

  » Updated Tue, 23 Dec 2025 05:41:00 +0000

• In Progress

  The team is responding to an alert about spikes in errors in the EU multi-tenant environment. They are working to stabilise the environment and will update with more info here as soon as possible.

  » Updated Tue, 23 Dec 2025 05:03:00 +0000