» Published on Thu, 19 Oct 2023 04:50:00 +0000

• Resolved

  All backlogs have cleared and normal service is fully resumed

  » Updated Thu, 19 Oct 2023 16:09:00 +0000

• Update

  The backlog for email sends is processing and catching up now. We will update the status here once the backlog has fully cleared

  » Updated Thu, 19 Oct 2023 14:07:00 +0000

• Investigating

  The team is seeing a delay in processing email and are investigating. It is related to the incident earlier this morning.

  » Updated Thu, 19 Oct 2023 13:44:00 +0000

• Resolved

  All event-triggered campaigns with delays have been requeued

  » Updated Thu, 19 Oct 2023 08:18:00 +0000

• Update

  System is recovered and queuing service functionality has been restored for new jobs. The team are still working on recovering the old jobs that were in the queue at the time of the failure. This is predominantly for event-triggered campaigns with delays in them, for example, basket abandonment use-cases etc.

  » Updated Thu, 19 Oct 2023 07:02:00 +0000

• Investigating

  The team are investigating an issue where one of our queuing servers has become inaccessible

  » Updated Thu, 19 Oct 2023 04:50:00 +0000