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Resolved
Issue: Email editor was unavailable for creating or editing email campaigns
Duration: approx. 1 hr 1600-1700 UTC
Impact: No impact to existing campaigns already created and scheduled
Status: Service fully restored at 1700 UTC
Posted:
» View Event Details | Created
Resolved
There was an increase in error rate for certain API requests in the multi-tenant US environment between 2025-09-12 16:30 UTC - 2025-09-12 16:55 UTC. The team investigated and resolved the problematic workload. The scope of impact was limited to certain API requests and projects. The issue was remediated at 2025-09-12 16:55 UTC and there have been no related failures since this point.
Posted:
» View Event Details | Created
Resolved
The investigation has concluded that the impact to live campaigns was negligible and that no further action is required. Please find more details below:
When the errors occurred for a particular batch in a campaign send, the batch was safely and automatically retried by the application. No manual intervention was required and the campaigns sent as expected to the end users.
There was one further edge-case that was impacting customers that use snippets for the dynamic selection of the from address in email campaigns. This edge-case has also been mitigated against and no action is required for such campaigns to send normally again.
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