Intermittent connection problems affecting EU multi-tenant environment

» View Event Details | Created Tue, 23 Dec 2025 05:03:00 +0000

Post-Mortem The on-call engineering team was alerted to an intermittent spike in errors in the EU Multi-tenant environment at 04:00 UTC. This progressed to intermittent Dashboard inaccessibility at 04:26 UTC. Working through the incident the team identified an anomaly with the databases underpinning the environment and performed mitigations to restore service. Full operations resumed at 05:41 UTC. During this incident, customers experienced intermittent increases in error rates on all API endpoints, dashboard inaccessibility, and campaign delays and failures. All issues have been resolved as of 05:41 UTC.
Posted: Tue, 23 Dec 2025 06:44:00 +0000